Protect the Standard Without Losing the Team
Situation
An assistant manager addressed a professionalism concern with the team. His intentions were right, but his approach created unnecessary tension.
Observation
Holding people accountable should never come at the expense of preserving trust.
Beacon Lens
Correct behavior without creating division.
Leadership Principle
Protect the standard without losing the team.
Coaching Question
Did my approach strengthen or weaken the team's confidence?
Leadership Leaves Clues
The standard and the people deserve equal protection.